Find out more about our Finchley carpet cleaning services and exceptionally low prices.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions govern the provision of carpet, upholstery and related cleaning services by Carpet Cleaning Finchley to residential and commercial clients. By booking a service, you agree to be bound by these Terms and Conditions, which form a contract between you and Carpet Cleaning Finchley. Please read them carefully before making a booking.
In these Terms and Conditions:
Client means the person, company or organisation booking the services.
Company means Carpet Cleaning Finchley, the service provider.
Services means carpet cleaning and any additional cleaning or related services agreed between the Company and the Client.
Premises means the property or location where the Services are to be carried out.
The Company provides professional carpet cleaning and related services, which may include, but are not limited to, carpet, rug, upholstery and soft furnishing cleaning, stain treatment and deodorising. The specific Services to be provided will be confirmed at the time of booking and in any subsequent written confirmation issued by the Company.
The Company reserves the right to refuse any job that falls outside its normal scope of work, presents a health and safety risk, or involves materials or conditions for which the Company is not suitably equipped or insured.
Bookings may be made by the Client through the Company’s accepted communication channels. When making a booking, the Client must provide accurate and complete information, including the type and size of areas or items to be cleaned, the property access details, parking information and any known issues such as significant staining, damage, infestation or previous treatments.
All bookings are subject to availability. The Company will confirm the booking date, approximate arrival time and estimated duration of the work. Any time given for arrival or completion is a reasonable estimate only and is not guaranteed. The Company will use reasonable endeavours to keep the Client informed of any significant delays or changes.
For larger or more complex jobs, the Company may request a site visit or photographic information prior to confirming the booking to assess the work and provide an appropriate quotation.
Quotations are based on the information provided by the Client and the Company’s assessment of the work required. Prices may be given per room, per item, per square metre or on another defined basis, as explained at the time of quotation.
The Company reserves the right to adjust the quotation if, on arrival at the Premises, the actual condition or size of the areas to be cleaned is materially different from that described by the Client, or if additional work is requested or required. In such circumstances the Company will inform the Client of any change in price before commencing or continuing with the Services.
Unless otherwise stated, prices are inclusive of labour, use of equipment, cleaning solutions and reasonable travel within the normal service area. Any additional charges, such as congestion charges, parking fees or out-of-area travel costs, where applicable, will be communicated to the Client in advance where reasonably possible.
The Company may, at its discretion, require a deposit to secure a booking. The deposit amount and due date will be communicated to the Client at the time of booking. A booking is not confirmed until any required deposit has been received by the Company.
Unless otherwise agreed in writing, payment of the balance for the Services is due immediately upon completion of the work at the Premises. The Company accepts payment by methods clearly communicated to the Client during the booking process or at the time of service.
For commercial Clients or ongoing contracts, the Company may issue invoices payable within a specified period. The payment terms will be set out in the invoice or separate agreement. Late payment may result in the suspension of Services and the application of reasonable administration charges and interest as permitted by law.
The Client may cancel or reschedule a booking by providing notice to the Company. The required notice period and any applicable charges will be explained when the booking is made. As a general guideline, the Company requests at least 24 hours notice for cancellations or rescheduling of standard appointments and may require longer notice for larger or full-day bookings.
If the Client cancels or reschedules with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the booked Services, particularly where the Company is unlikely to be able to reallocate the time slot.
If the Client is not present at the Premises at the agreed time, or access cannot be gained due to circumstances within the Client’s control, this may be treated as a late cancellation and may incur a charge.
The Company aims to honour all confirmed bookings. However, in exceptional circumstances, such as staff illness, equipment failure, severe weather conditions, safety concerns or other events beyond the Company’s reasonable control, the Company may need to cancel or reschedule an appointment.
In such cases, the Company will inform the Client as soon as reasonably practicable and will offer an alternative appointment time. The Company will not be liable for any loss, damage, costs or expenses suffered by the Client as a result of such cancellation or rescheduling, beyond any refund of a deposit or prepayment made for Services not yet provided.
The Client is responsible for providing safe and reasonable access to the Premises at the agreed time, including any necessary keys, codes or instructions. The Client must ensure that electricity and water are available for the duration of the cleaning work, unless otherwise agreed.
The Client should remove, or secure, small items, breakables, valuables and personal belongings from areas where cleaning is to be carried out. The Company will not be responsible for moving heavy or fragile furniture, electrical items or personal effects, except where agreed and carried out with due care.
The Client must inform the Company of any known risks at the Premises, such as loose floor coverings, structural defects, alarm systems, pets, or any other factors that may affect the safe and effective delivery of the Services.
The Company will perform the Services with reasonable skill and care, using appropriate cleaning methods and products suitable for the type of carpet, fabric or surface, as far as the Company is able to determine from information provided and visual inspection.
While the Company will make all reasonable efforts to achieve a high standard of cleaning, certain stains, odours, wear, fading, permanent damage or pre-existing issues may not be removable or fully treatable. The Company cannot guarantee complete stain or odour removal, colour restoration or reversal of damage caused by previous cleaning attempts, inappropriate products, or general wear and tear.
The Client acknowledges that cleaning may reveal pre-existing damage, discolouration, shading or wear that was not apparent before cleaning. The Company is not responsible for such pre-existing conditions.
The Company complies with relevant health and safety obligations and uses cleaning products in accordance with manufacturer instructions and applicable regulations. The Client should keep children, pets and vulnerable persons away from the work areas during and immediately after cleaning, particularly while carpets or upholstery remain damp.
The Client should not walk on damp carpets with dirty shoes or transfer moisture to other surfaces where there may be a risk of slipping. The Company is not liable for accidents arising from failure to follow reasonable safety advice given by the Company or its operatives.
During the provision of the Services, the Company may generate waste water, residues, packaging or other waste materials. The Company will handle and dispose of such waste in accordance with applicable environmental and waste management regulations.
Where waste water can be safely discharged at the Premises, for example into appropriate drainage systems, this will be done with due care and in compliance with relevant requirements. The Client agrees to allow such discharge where it is lawful and does not interfere with the normal use of the Premises.
The Company will not remove or transport hazardous waste, sharps, clinical waste or items requiring specialist disposal. If such materials are discovered, the Company may suspend or modify the Services and will inform the Client. Any additional costs or specialist services required are the responsibility of the Client.
The Company holds appropriate liability insurance for the Services it provides. The Company will take reasonable care to avoid damage to the Premises and property while performing the work.
If the Client believes that the Company has caused damage, the Client must notify the Company as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services. The Client should provide details and evidence of the alleged damage to assist the Company in investigating the matter.
The Company’s liability for any proven loss or damage caused by its negligence or breach of contract shall, to the fullest extent permitted by law, be limited to the value of the affected item or the cost of repair or replacement, subject to the terms and limits of the Company’s insurance. The Company will not be liable for any purely economic loss, loss of profit, loss of business, loss of opportunity, or for any indirect or consequential loss.
The Company is not responsible for damage arising from inherent defects, wear and tear, weak or unstable materials, poor installation, or conditions that could not reasonably have been identified prior to or during cleaning.
If the Client is dissatisfied with any aspect of the Services, the Client should inform the Company as soon as possible, preferably within 24 hours of completion, so that the Company has an opportunity to review and, where appropriate, address the issue.
The Company may, at its discretion and where justified, return to the Premises to inspect and, where feasible, rectify any aspect of the cleaning that does not meet the agreed standard. Any such remedial work will not extend to issues beyond the Company’s control or outside the original scope of the Services.
The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include, without limitation, extreme weather, transport disruption, power failure, accidents, illness, public health measures or restrictions, and other unforeseen events.
The Company may collect and process personal data from the Client, including contact details and information relevant to the provision of the Services. Such data will be used solely for managing bookings, delivering Services, handling payments and communication with the Client, and for any related administrative or legal purposes.
The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where required by law or necessary for the performance of the Services, such as using payment processors or subcontractors where appropriate.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the Company’s operational requirements. The latest version will apply to new bookings made after the date of the change. Where changes significantly affect ongoing or pre-booked Services, the Company will take reasonable steps to inform affected Clients.
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
These Terms and Conditions, together with any written quotation, booking confirmation or specific written agreement between the Company and the Client, constitute the entire agreement between the parties in relation to the Services. They supersede any prior understandings, representations or agreements, whether oral or written, relating to the same subject matter.
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